Welcome to our Frequently Asked Questions page!
Q: Should I buy a device compatible with Apple or Android?
A: Our devices are designed to work with either Apple (compatible up to iOS 10 - read next question) and Android platforms. Our Apple products utilize a Wi-Fi component while our Android products use Bluetooth.As our world becomes overcrowded with an electrical storm of Wi-Fi communications, these signals become less and less reliable in limited, population-dense locations (eg Manhattan, downtown Los Angeles). Manufacturers are working hard to solve the problem of unreliable Wi-Fi connectivity but we predict the problem will continue to get worse before it gets better.
In an effort to anticipate your future needs, we suggest Bluetooth because it can:
- transmit to a receiver at a range of 60 meters (200 feet) or more
- automatically reconnect in the face of potential interference
- power on and launch faster
If you only have occasional use for the device, Wi-Fi (for Apple) will work to your satisfaction. Bluetooth (for Android) is the appropriate choice in a professional setting.
Q: Do you have devices that pair with Apple using Bluetooth?
A: No, for now. Apple does have a Bluetooth component built in. However, Apple favors corporations manufacturing in bulk that can afford exorbitant licensing fees. We refuse to pass on this cost to the consumers of our products. What’s more, every developer of Apple-approved device using the current Bluetooth component must submit to a rigid protocol of intellectual property intrusion. Magic is a privilege and we refuse to share your secrets with big business.
Q: Do I need an internet connection to utilize your products using Wi-Fi?
A: No, never. “Wi-Fi” does not equal “internet.” It’s a wireless networking technology that allows computers and other devices to communicate over a wireless signal. It does not imply the need for internet. Instead, it is a way for the device to connect with your phone or tablet using its own signal. So whether you’re in the city, in the desert or even in a submarine, you can still connect your phone to the illusion you’ve purchased.
Q: Do I need a phone carrier or plan to use an illusion with my phone?
A: No, you don’t need a phone carrier to use our products with a phone or tablet. You don’t even need a phone number because it uses a Bluetooth or Wi-Fi signal created independently to connect to the illusion you purchase. As a result, the phone acts just as a receiver, nothing more. But, of course you can use your current phone with whatever plan you have chosen.
Q: Which Android watch should I buy?
A: It must be an Android WEAR watch. The Android phone or tablet must have a minimum of Bluetooth 4.0 and a minimum Android operating system version 5. After this, it is really a matter of taste. The watches available depend on from which country you are ordering.
Take a look for yourself. Scroll to the bottom of the page on the following link to see which are available where you live:
The watches function virtually identically. You can buy a round or rectangular face watch. The round watch face will have a rectangular screen. Only the extreme corners of the writing area will be eliminated. It is highly unlikely your spectator will write anything in this minuscule space.
Q: Do any of your devices pair with Apple watch?
A: Not now. Every developer of Apple-approved devices must submit to a rigid protocol of intellectual property intrusion. At this time, the Apple Watch is too tightly controlled to allow for the creativity of small companies. We are looking forward to a shift in their attitudes toward third-party innovation.
Q: Psychic Miniboard, Mediumboard or Maxiboard: which one is best for me?
A: This is a matter of personal style and where you are performing. Due to its tiny size, the Miniboard is small enough to fit in your jacket or shirt pocket and lends itself easily to street or impromptu magic. Just plug-n-play.
A smaller venue will be served well by a medium Psychic Chalkboard or Whiteboard. While larger audiences will benefit from the maxi size. Due to the overall dimension, the Maxiboard performs best on an easel and not in the hands of a spectator.
Q: Psychic Chalkboard vs Whiteboard: which one is best for me?
A: This is mostly a matter of taste. Keep in mind the overall design of your show and your character. The Psychic Chalkboard is designed to quickly patinate for a vintage effect. It also will not create a glare in flash photography, under lights or on television.
The Psychic Whiteboard is a more contemporary-looking product and does not leave chalk residue on your hands.
Q: Which product is better for my performance, the Psychic Clipboard or Notepad?
A: The Psychic Notepad 4 is unique because you can write with any instrument you choose: pen, marker even your fingernail. Because it is pressure-sensitiv you can use it in a variety of way beyond just writing. For example, you can draw a keypad from a phone on the paper and ask a spectator to dial his/her number.
The Psychic Clipboard is 100% reliable because it is used with a completely innocent-looking electronic pen. It is not hindered by the interference of a second pressure point such as a spectator’s hand on the side of the writing surface. If you want limited management of spectators, opt for the Clipboard. You can also write long sentences and the reception is still reliable even with tiny writing.
Q: Do you sell spare or replacement parts?
A: Yes. Please email email@example.com for prices and shipping of products like extra electronic pens, ink cartridges and paper refills, etc.
Q: Do you sell ungimmicked versions of your devices?
A: Yes. Please email firstname.lastname@example.org for prices since these are not available through our online store.
Q: Do you charge for your apps?
A: Yes, we do charge a manageable fee for our apps to limit the visibility of curious consumers who have not purchased one of our products. The cost of watch apps is a direct result of how much we invested in their programming.
Q: How can I contact Fabrice?
A: Contact us here:email@example.com
If you are in Los Angeles, we can plan an in-person meeting. Otherwise, Fabrice can schedule meetings via Skype by request.